Subject: Ticket Assigned - Conversation with rhea simpao
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 13:10:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rhea simpao rhea simpao                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rhea simpao Bot:  Hi Rhea Simpao ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9646894182 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:03 PM, 02nd Apr                   mayar                   Hi Rhea ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:03 PM, 02nd Apr                     rhea simpao                    I ordered 31 mar,  to be picked up in centrepoint ghurair, still not avaiable for pick up.           05:04 PM, 02nd Apr                     rhea simpao                    Can it be picked up today at night as i will be busy sat onwards.           05:04 PM, 02nd Apr                   mayar                   your order is not ready yet           05:06 PM, 02nd Apr                   mayar                   it takes 3           05:06 PM, 02nd Apr                   mayar                   -3-5 days           05:06 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            05:06 PM, 02nd Apr                     rhea simpao                    Today is the 3rd day.           05:06 PM, 02nd Apr                     rhea simpao                    Click and collect way delayed than delivery, i thought this will be faster.           05:07 PM, 02nd Apr                   mayar                   it takes the same time           05:07 PM, 02nd Apr                   mayar                   our team will contact you after getting it at the store           05:08 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            05:08 PM, 02nd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:10 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341450