Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 12:01:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9646987495 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:35 PM, 02nd Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:35 PM, 02nd Apr                     hi                    Hi Mayar the above is my order I’d. I have received it also           03:36 PM, 02nd Apr                     hi                    But I don’t understand why they have canceled my two items           03:36 PM, 02nd Apr                     hi                    Still stick is available           03:37 PM, 02nd Apr                     hi                    Sorry it’s stock           03:37 PM, 02nd Apr                     hi                    I didn’t get my refund also           03:38 PM, 02nd Apr                     hi                    But I have again booked the same items           03:38 PM, 02nd Apr                     hi                    I need that           03:38 PM, 02nd Apr                     hi                    Send the mail also for support team but no response from ur side           03:39 PM, 02nd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:40 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            03:41 PM, 02nd Apr                     hi                    U didn’t solve my above problem           03:41 PM, 02nd Apr                     hi                    U didn’t tell the reason for canceling the items           03:41 PM, 02nd Apr                   mayar                   We would like to inform you that we have processed the refund of amount (AED20.25) on (  4/2/21) and the amount you paid online will be refunded back to your original payment method within 7- 15 working days.   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.            03:41 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            03:42 PM, 02nd Apr                     hi                    Can u tell me the reason for canceling my items           03:43 PM, 02nd Apr                     hi                    Y u r not replying for that           03:43 PM, 02nd Apr                     hi                    I want the exact reason           03:43 PM, 02nd Apr                   mayar                   We have checked and these products is out of stock.  We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​           03:46 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            03:47 PM, 02nd Apr                     hi                    Yes           03:48 PM, 02nd Apr                     hi                    This is based on Centrepoint order           03:49 PM, 02nd Apr                     hi                    That people are not responding my chat           03:49 PM, 02nd Apr                     hi                    This is my order Id #9645080312           03:50 PM, 02nd Apr                     hi                    In this order I’d I have returned one item two days before but I didn’t get any message based on this return           03:50 PM, 02nd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:51 PM, 02nd Apr                     hi                    SureWhat is the status of my return           03:51 PM, 02nd Apr                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7 - 15 working days.           03:53 PM, 02nd Apr                     hi                    So it’s on the way to reach u know           03:54 PM, 02nd Apr                     hi                    Because I don’t get any message from u for picked up           03:55 PM, 02nd Apr                   mayar                   yes it is           03:57 PM, 02nd Apr                   mayar                   our team will contact you           03:57 PM, 02nd Apr                     hi                    Ok           03:58 PM, 02nd Apr                     hi                    Thank you           03:58 PM, 02nd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341141