Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 11:45:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:32 PM, 02nd Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:32 PM, 02nd Apr                   mayar                   Kindly send your order number           03:33 PM, 02nd Apr                     hello                    6280049988           03:33 PM, 02nd Apr                     hello                    no           03:33 PM, 02nd Apr                     hello                    6280049998           03:33 PM, 02nd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:34 PM, 02nd Apr                     hello                    ok           03:34 PM, 02nd Apr                     hello                    ??           03:37 PM, 02nd Apr                   mayar                   Thank you for reaching out to us and giving us the opportunity to serve you.  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:39 PM, 02nd Apr                     hello                    6283754687           03:40 PM, 02nd Apr                     hello                    this order also           03:40 PM, 02nd Apr                     hello                    I made a complaint           03:40 PM, 02nd Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           03:42 PM, 02nd Apr                   mayar                   We would like to inform you that we have processed the refund of amount (SAR113.40) on (28/3/2021) and the amount you paid online will be refunded back to your original payment method within 7- 15 working days.   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           03:43 PM, 02nd Apr                   mayar                   Is there anything else i can help you with?            03:43 PM, 02nd Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341083