Subject: Ticket Assigned - Conversation with jonalyn villanueva
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 09:11:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jonalyn villanueva jonalyn villanueva                    Bot:  Hi again! Bot:  Please enter your name Customer:  jonalyn villanueva Bot:  Hi Jonalyn Villanueva ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid
  by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:01 PM, 02nd Apr                   mayar                   Hi Jonalyn  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:03 PM, 02nd Apr                   mayar                   Hi Jonalyn ,Good afternoon Thank you for contacting us. My name is 
 Mayar ,i will be happy to help you.           01:03 PM, 02nd Apr                   mayar                   Are you still with us?           01:04 PM, 02nd Apr                     jonalyn villanueva                    Yes good afternoon           01:04 PM, 02nd Apr                   mayar                   How may i help?           01:05 PM, 02nd Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:06 PM, 02nd Apr                   mayar                   Hi Jonalyn, I have not received a response from you still, please confirm if we are still connected?           01:08 PM, 02nd Apr                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:11 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/h
 elpdesk/tickets/2340525