Subject: Ticket Assigned - Conversation with joans
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 13:59:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joans joans                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joans Bot:  Hi Joans ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562928262            05:52 PM, 01st Apr                   mayar                   Hi Joans, Thank you for contacting us. My name is Mayar ,How may I help you?           05:53 PM, 01st Apr                     joans                    Hi I want to return few items of my order due to big size.           05:53 PM, 01st Apr                     joans                    Instead of XL I wrongly ordered 2XL.           05:53 PM, 01st Apr                     joans                    Can they exchange           05:54 PM, 01st Apr                   mayar                   for sorry we do not have exchange policy           05:55 PM, 01st Apr                   mayar                   you can only return it           05:56 PM, 01st Apr                     joans                    So how. Can I return. So will anyone come for collection.           05:56 PM, 01st Apr                   mayar                   yes our team will contact you  to collect the item           05:57 PM, 01st Apr                   mayar                   Is there anything else i can help you with?            05:58 PM, 01st Apr                     joans                    OK thanks..           05:58 PM, 01st Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:58 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2337898