Subject: Ticket Assigned - Conversation with omar said
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 13:37:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omar said omar said                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omar said Bot:  Hi Omar Said ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6291269527 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  506884800            05:28 PM, 01st Apr                     omar said                    Ok           05:29 PM, 01st Apr                   mayar                   Hi Oamr ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:29 PM, 01st Apr                     omar said                    Hi           05:30 PM, 01st Apr                     omar said                    Please I made an order number  6291269527           05:31 PM, 01st Apr                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6291269527) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6291269662).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            05:31 PM, 01st Apr                     omar said                    But the money taken from my account           05:32 PM, 01st Apr                     omar said                    How I make the same order and use the amount that withdrawn from account?           05:32 PM, 01st Apr                     omar said                    So there is another order for the same items?           05:33 PM, 01st Apr                   mayar                   this order was cancelled from our end           05:35 PM, 01st Apr                   mayar                   and we  have placed a new order for you           05:36 PM, 01st Apr                   mayar                   with this number 6291269662           05:36 PM, 01st Apr                   mayar                   Is there anything else i can help you with?            05:36 PM, 01st Apr                     omar said                    Many thanks for your help and place the order again           05:36 PM, 01st Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:37 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2337759