Subject: Ticket Assigned - Conversation with mariyyah zaid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 11:01:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariyyah zaid mariyyah zaid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariyyah zaid Bot:  Hi Mariyyah Zaid ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:44 PM, 01st Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:44 PM, 01st Apr                   mayar                   Hi Mariyyah           02:44 PM, 01st Apr                     mariyyah zaid                    Hi           02:45 PM, 01st Apr                     mariyyah zaid                    #6290867422           02:45 PM, 01st Apr                     mariyyah zaid                    I ordered a lipstick           02:45 PM, 01st Apr                     mariyyah zaid                    But i got a nail polish           02:45 PM, 01st Apr                     mariyyah zaid                    There??           02:48 PM, 01st Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           02:48 PM, 01st Apr                     mariyyah zaid                    Sure           02:49 PM, 01st Apr                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/sa/ar/department/men. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any centrepoint  store.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoint  store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:52 PM, 01st Apr                   mayar                   Is there anything else i can help you with?            02:53 PM, 01st Apr                     mariyyah zaid                    Cn u not send my product           02:53 PM, 01st Apr                     mariyyah zaid                    And take the nailpolish           02:53 PM, 01st Apr                     mariyyah zaid                    This happened second time...           02:54 PM, 01st Apr                     mariyyah zaid                    I m suppose to return the nail polish and wait for the 11 riyals that wont even b cash           02:55 PM, 01st Apr                   mayar                   we are sorry but we do not have exchange policy           02:55 PM, 01st Apr                   mayar                   we only can return it           02:56 PM, 01st Apr                     mariyyah zaid                    For 11 riyals           02:56 PM, 01st Apr                   mayar                   you will get the amount of the  lipstick           02:59 PM, 01st Apr                   mayar                   Is there anything else i can help you with?            02:59 PM, 01st Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:01 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2336775