Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 07:43:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation faisal rahman                    Bot:  Hi again! Bot:  Please enter your name Customer:  faisal rahman Bot:  Hi Faisal Rahman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6289031770 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:30 AM, 01st Apr                     faisal rahman                    ok           11:30 AM, 01st Apr                   mayar                   Hi Faisal ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:31 AM, 01st Apr                     faisal rahman                    hlw           11:31 AM, 01st Apr                     faisal rahman                    sir where is my order           11:31 AM, 01st Apr                     faisal rahman                    i need my order quickly           11:32 AM, 01st Apr                     faisal rahman                    today came           11:32 AM, 01st Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           11:34 AM, 01st Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:36 AM, 01st Apr                   mayar                   Is there anything else i can help you with?            11:36 AM, 01st Apr                     faisal rahman                    hlw           11:37 AM, 01st Apr                   mayar                   Is there anything else i can help you with?           11:40 AM, 01st Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:42 AM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2335580