Subject: Ticket Assigned - Conversation with dina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 07:16:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dina dina                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  dina Bot:  Hi Dina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:41 AM, 01st Apr                   mayar                   Hi Dina ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:42 AM, 01st Apr                     dina                    I ordered a couple of items from babyshop and chose cash on delivery           10:42 AM, 01st Apr                     dina                    Could i pay with visa upon delivery?           10:43 AM, 01st Apr                     dina                    And if i were to return some items, will i receive what i paid on my visa?           10:43 AM, 01st Apr                     dina                    Order number 6290369890           10:45 AM, 01st Apr                     dina                    Mayar r u still there?           10:46 AM, 01st Apr                     dina                    ???           10:51 AM, 01st Apr                   mayar                   sorry but it is not possible to change the payment method after placing the order           10:51 AM, 01st Apr                     dina                    So i have to pay with cash ?           10:51 AM, 01st Apr                     dina                    Or will your carrier have a visa machine           10:52 AM, 01st Apr                     dina                    ?           10:52 AM, 01st Apr                   mayar                   for sorry no he will not           10:56 AM, 01st Apr                     dina                    Aha           10:56 AM, 01st Apr                     dina                    Is it possible to pay now for the order via visa?           10:57 AM, 01st Apr                   mayar                   for sorry no           10:58 AM, 01st Apr                   mayar                   Is there anything else i can help you with?            10:58 AM, 01st Apr                     dina                    If i paid your carrier with cash upon delivery and i wanted to return some items later           10:59 AM, 01st Apr                     dina                    Will you return the payment cash as i paid?           10:59 AM, 01st Apr                   mayar                   no i will be refunded as a credit in the website which you can use any time to buy anything           11:01 AM, 01st Apr                   mayar                   Is there anything else i can help you with?           11:01 AM, 01st Apr                     dina                    No thank u           11:01 AM, 01st Apr                     dina                    U dont seem to be liking your job           11:02 AM, 01st Apr                     dina                    U asked me if there is anything u can help me with 3 times but it does nit seem that u can help me with anything i want           11:02 AM, 01st Apr                     dina                    All u want to do is end this conversation and jump onto another one in which case u will do the same thing to them and also not help them           11:03 AM, 01st Apr                     dina                    I will pay in cash upon receiving my package but i want my refund to be in cash as i paid           11:04 AM, 01st Apr                   mayar                   really i can not help you in that if the cash on delivery payment method had been selected while ordering so the order should be paid according to that           11:08 AM, 01st Apr                   mayar                   according to our policy also when the customer pays cash the refund will be transferred to your credit           11:10 AM, 01st Apr                   mayar                   Is there anything else i can help you with?           11:11 AM, 01st Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:15 AM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2335443