Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 16:37:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation marilou sarajena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marilou sarajena Bot:  Hi Marilou Sarajena ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6287845730 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558196423            08:26 PM, 31st Mar                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:27 PM, 31st Mar                   mayar                   Hi Marilou           08:27 PM, 31st Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:29 PM, 31st Mar                     marilou sarajena                    Hello....i have order march 24,2021 amount total 293 sar           08:30 PM, 31st Mar                     marilou sarajena                    But i recieved my order only 130 sar ther is some 3 items left           08:31 PM, 31st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           08:32 PM, 31st Mar                     marilou sarajena                    Okey thank you           08:32 PM, 31st Mar                     marilou sarajena                    This is order # 6287845730           08:34 PM, 31st Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:35 PM, 31st Mar                   mayar                   Is there anything else i can help you with?            08:35 PM, 31st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:37 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2333478