Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 13:38:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation zahra netterwala                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zahra netterwala Bot:  Hi Zahra Netterwala ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8244407212 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:29 PM, 31st Mar                   mayar                   H zehra ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:30 PM, 31st Mar                     zahra netterwala                    Hi           05:30 PM, 31st Mar                     zahra netterwala                    Check my order number above and tell m y haven’t I received my order yet           05:31 PM, 31st Mar                     zahra netterwala                    Its been more than 8 days i guess           05:31 PM, 31st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:32 PM, 31st Mar                   mayar                    Thank you for reaching out to us and giving us the opportunity to serve you.  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            05:35 PM, 31st Mar                   mayar                   Is there anything else i can help you with?            05:36 PM, 31st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:37 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2332539