Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 11:09:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation arshima                    Bot:  Hi again! Bot:  Please enter your name Customer:  arshima Bot:  Hi Arshima ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:57 PM, 31st Mar                   mayar                   Hi Arshima ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:57 PM, 31st Mar                     arshima                    Yes wat is the update for my return request           02:57 PM, 31st Mar                   mayar                   Kindly send your order number           02:58 PM, 31st Mar                     arshima                    9639882071           03:00 PM, 31st Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:02 PM, 31st Mar                     arshima                    How much more time .. its almost 3 weeks           03:03 PM, 31st Mar                   mayar                   We will contact our team to do the needful           03:07 PM, 31st Mar                   mayar                   Is there anything else i can help you with?            03:07 PM, 31st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2331597