Subject: Ticket Assigned - Conversation with almy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 10:26:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with almy almy                    Bot:  Hi again! Bot:  Please enter your name Customer:  almy Bot:  Hi Almy ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599662365            02:22 PM, 31st Mar                   mayar                   H Amlyi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:22 PM, 31st Mar                   mayar                   Kindly send me your order number           02:23 PM, 31st Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:23 PM, 31st Mar                     almy                    Hi i would like to know if they cancel my order then they put the refund in my card. It says in the card... but i don't receive           02:23 PM, 31st Mar                   mayar                   Kindly send me your order number           02:23 PM, 31st Mar                     almy                    6290391425           02:24 PM, 31st Mar                     almy                    Im using apple pay           02:24 PM, 31st Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           02:24 PM, 31st Mar                     almy                    Dear kindly send to my account directly not by shukran...           02:24 PM, 31st Mar                     almy                    Ok thanks           02:24 PM, 31st Mar                   mayar                   We would like to inform you that we have processed the refund of amount (SAR48.00) on (3/30/21) and the amount you paid online will be refunded back to your original payment method within 7- 15 working days.   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.            02:25 PM, 31st Mar                   mayar                   Is there anything else i can help you with?            02:25 PM, 31st Mar                     almy                    Thank u great help dear?           02:26 PM, 31st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2331288