Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 15:14:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc abhishek                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abhishek Bot:  Hi Abhishek ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6286752094 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  565993202            06:49 PM, 30th Mar                     abhishek                    Ok           06:49 PM, 30th Mar                   mayar                   Hi  Abhishek ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:50 PM, 30th Mar                     abhishek                    Helo           06:50 PM, 30th Mar                     abhishek                    My shipments is arrived today but 2iteams is missing           06:50 PM, 30th Mar                     abhishek                    Ihave orderd 2set perfume and 2joggers, perfume is came but joggers is not in the box, ihave pay full amount           06:51 PM, 30th Mar                     abhishek                    The deluvery agent told me you contact Max           06:52 PM, 30th Mar                     abhishek                    Please check and solve my issues           06:52 PM, 30th Mar                     abhishek                             06:53 PM, 30th Mar                     abhishek                    This is my first bad experience from your website, please check and solve my problem's           06:54 PM, 30th Mar                     abhishek                    Helo           06:55 PM, 30th Mar                     abhishek                    Please give an answer           06:58 PM, 30th Mar                   mayar                   After checking your order, we found out that your order has been delivered completely, including - Assorted 2-Piece Eau De Parfum Spray Set - 100 ml.           06:58 PM, 30th Mar                     abhishek                    Only perfume is arrived in my hand           06:58 PM, 30th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:00 PM, 30th Mar                     abhishek                    You are told order complete arrived in my hand, no 2set perfumes only in the box           07:01 PM, 30th Mar                     abhishek                             07:01 PM, 30th Mar                     abhishek                             07:04 PM, 30th Mar                   mayar                   We are sorry for that issue           07:04 PM, 30th Mar                     abhishek                    This packing came in my hand, this is a small box           07:04 PM, 30th Mar                     abhishek                    What can i do?           07:04 PM, 30th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (18.7 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:04 PM, 30th Mar                   mayar                   now we have refunded you back           07:05 PM, 30th Mar                     abhishek                    Ihave paid 145.15 sar, only came 2 pcs perfume only that price is 44,so how i accept 18.7 sar refund           07:06 PM, 30th Mar                   mayar                   Is there anything else i can help you with?            07:06 PM, 30th Mar                     abhishek                    Helo can you please tell me which amount is 18.7 sar           07:07 PM, 30th Mar                   mayar                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           07:07 PM, 30th Mar                     abhishek                    I know but i will orderd 2joggers pants that price is 95 sar, the product is missing in your shipment box           07:08 PM, 30th Mar                     abhishek                    The arrived product price only 44sar           07:08 PM, 30th Mar                   mayar                   Do you mean that you have recived only one item from your order ?           07:09 PM, 30th Mar                     abhishek                    Yes sir           07:10 PM, 30th Mar                     abhishek                    Only perfumes           07:10 PM, 30th Mar                     abhishek                    2product is missing           07:10 PM, 30th Mar                     abhishek                    2 cotton joggers missing           07:10 PM, 30th Mar                     abhishek                    Only came 2 set perfumes, jogger pants is missing           07:11 PM, 30th Mar                     abhishek                    Kindly please help and solve my problem           07:11 PM, 30th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:13 PM, 30th Mar                   mayar                   Is there anything else i can help you with?            07:13 PM, 30th Mar                     abhishek                    Ok thank you please check and solve my problem's           07:13 PM, 30th Mar                   mayar                   We are going to remove that credit and we will contact with our team to do the needful           07:14 PM, 30th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:14 PM, 30th Mar                     abhishek                    Ok thank you           07:14 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327734