Subject: Ticket Assigned - Conversation with helo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 13:33:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helo helo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  helo Bot:  Hi Helo ,what do you need help with? Customer:  /startOver Bot:  Hi Helo ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on y
 our payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Helpful Bot:  Happy to help. Customer:  Iam oder 3 shirt 2 check shirt one plain tomorrow delivered Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Helo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to co
 ntinue Customer:  +971501485196 Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501485196            05:23 PM, 30th Mar                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:23 PM, 30th Mar                   mayar                   Kindly send me your order number           05:25 PM, 30th Mar                     helo                    Plz cancelled my last oder iam purchase in new my last oders one by one cancelled           05:26 PM, 30th Mar                     hel
 o                    I dont knowWhats the problem           05:26 PM, 30th Mar                   mayar                   Kindly send me your order number           05:26 PM, 30th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:28 PM, 30th Mar                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           05:30 PM, 30th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:32 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327124