Subject: Ticket Assigned - Conversation with lubna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 10:58:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lubna lubna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lubna Bot:  Hi Lubna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8245218993 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565757565            02:52 PM, 30th Mar                   mayar                   Hi  Lubna,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:53 PM, 30th Mar                     lubna                    I placed last week I have received the order but one item is missing           02:53 PM, 30th Mar                     lubna                    8245218993           02:53 PM, 30th Mar                     lubna                    ^my order number           02:53 PM, 30th Mar                   mayar                   Kindly send me name of the item           02:54 PM, 30th Mar                     lubna                    Ok           02:54 PM, 30th Mar                     lubna                             02:54 PM, 30th Mar                     lubna                    This was the item           02:55 PM, 30th Mar                     lubna                    I don’t want it could kindly cancel my order and request a refund           02:55 PM, 30th Mar                   mayar                   sure           02:56 PM, 30th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (AED 7.5) on (3/26/21 and the amount you paid online will be refunded back to your original payment method within 7 - 15 working days.           02:56 PM, 30th Mar                   mayar                   Is there anything else i can help you with?            02:56 PM, 30th Mar                     lubna                    No thank you           02:57 PM, 30th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:58 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2326148