Subject: Ticket Assigned - Conversation with joy polestico
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 10:44:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joy polestico joy polestico                    Bot:  Hi again! Bot:  Please enter your name Customer:  joy polestico Bot:  Hi Joy Polestico ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545062127            02:30 PM, 30th Mar                   mayar                   Hi Joy,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:30 PM, 30th Mar                     joy polestico                    Good afternoon too thank you for being there to help or to answer my questions           02:31 PM, 30th Mar                   mayar                   How  may i help you           02:31 PM, 30th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:32 PM, 30th Mar                     joy polestico                    I order 2weeks ago ok then I received an email that my order canceled I don't know why           02:32 PM, 30th Mar                   mayar                   Kindly send me your order number           02:33 PM, 30th Mar                     joy polestico                    But any they already canceled now my concern is  how can I receive my refund           02:33 PM, 30th Mar                   mayar                   Kindly send me your order number           02:34 PM, 30th Mar                     joy polestico                    But anyway it's already canceled now I want to know for my refund I paid by card           02:34 PM, 30th Mar                   mayar                   Kindly send me your order number to check           02:35 PM, 30th Mar                     joy polestico                    6285465760           02:36 PM, 30th Mar                     joy polestico                             02:36 PM, 30th Mar                     joy polestico                             02:37 PM, 30th Mar                     joy polestico                             02:37 PM, 30th Mar                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7 - 15 working days.           02:41 PM, 30th Mar                   mayar                   Is there anything else i can help you with?            02:41 PM, 30th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:44 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2326051