Subject: Ticket Assigned - Conversation with aju
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 10:24:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aju aju                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aju Bot:  Hi Aju ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  8 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aju ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0578369225            02:17 PM, 30th Mar                     aju                    Ok           02:17 PM, 30th Mar                   mayar                   Hi Aju ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:17 PM, 30th Mar                     aju                    Can please tell my order status           02:17 PM, 30th Mar                     aju                    6289845503 order number           02:18 PM, 30th Mar                   mayar                   Kindly send me your order number           02:18 PM, 30th Mar                     aju                    6289845503           02:19 PM, 30th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           02:20 PM, 30th Mar                   mayar                   it takes - days to be delivered           02:20 PM, 30th Mar                   mayar                   it is ready to be shipped           02:21 PM, 30th Mar                   mayar                   Is there anything else i can help you with?            02:21 PM, 30th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:23 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2325926