Subject: Ticket Assigned - need
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 08:45:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need mustafa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mustafa Bot:  Hi Mustafa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551752054            12:26 PM, 30th Mar                   mayar                   Hi Mustafa ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:26 PM, 30th Mar                   mayar                   How may i help you?           12:26 PM, 30th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:27 PM, 30th Mar                     mustafa                    hii .. i make a request before to rfund my balance in max to my credit card account           12:27 PM, 30th Mar                   mayar                   Kindly send me your order number           12:28 PM, 30th Mar                     mustafa                    #8238121265           12:28 PM, 30th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:29 PM, 30th Mar                     mustafa                    oke           12:29 PM, 30th Mar                     mustafa                    sure           12:29 PM, 30th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (8.64 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:31 PM, 30th Mar                   mayar                   Is there anything else i can help you with?            12:32 PM, 30th Mar                     mustafa                    did you read what i write before           12:33 PM, 30th Mar                     mustafa                    i need to trnsfer that money to my credit card bank account           12:33 PM, 30th Mar                     mustafa                    not max wallet and i make a request for this issue before           12:33 PM, 30th Mar                   mayar                   sorry  i thought you want us to transfer it to your credit on our website           12:34 PM, 30th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:34 PM, 30th Mar                     mustafa                    no .. it's already in my wallet           12:34 PM, 30th Mar                     mustafa                    do you have a contact number in kuwait           12:35 PM, 30th Mar                     mustafa                    any reply !!           12:38 PM, 30th Mar                   mayar                   yes i checked and our team will work on it           12:40 PM, 30th Mar                   mayar                   Is there anything else i can help you with?            12:40 PM, 30th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2325262