Subject: Ticket Assigned - Conversation with hafiz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 14:45:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hafiz hafiz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hafiz Bot:  Hi Hafiz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551494786            06:37 PM, 28th Mar                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:37 PM, 28th Mar                   mayar                   Hi Hafiz           06:37 PM, 28th Mar                     hafiz                    I would like to know about my shukran points           06:37 PM, 28th Mar                     hafiz                    I placed an order today and as usual my product was out of stock and I partially paid using my shukran points and card           06:38 PM, 28th Mar                     hafiz                    I did get refund on card but not my shukran points or money from points redeemed           06:38 PM, 28th Mar                     hafiz                    Plz note I didn’t cancel the order it was from your side so I don’t want to lose my shukran money  or points           06:39 PM, 28th Mar                   mayar                   your points will be refunded in your credit           06:41 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            06:43 PM, 28th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:44 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2316766