Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 13:34:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9645750466 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  /startOver            05:14 PM, 28th Mar                     hello                    Hello           05:14 PM, 28th Mar                   Bot                   أهلا مرة أخرى!           05:14 PM, 28th Mar                     hello                    Are you a bot           05:14 PM, 28th Mar                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:14 PM, 28th Mar                     hello                    Hello           05:15 PM, 28th Mar                   mayar                   Hi           05:15 PM, 28th Mar                     hello                    I am writing you about my order #9645750466           05:15 PM, 28th Mar                   mayar                   it will be delivered in 2-3days           05:16 PM, 28th Mar                     hello                    I ordered 2  Solid T-shirt with High Neck and Long Sleeves           05:17 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            05:17 PM, 28th Mar                     hello                    Because they have promotion, however one of them was canceled           05:17 PM, 28th Mar                     hello                    And I only got a refund of AED 18.70 and I got to pay the original price of one shirt           05:18 PM, 28th Mar                     hello                    The shirt was canceled by your side           05:18 PM, 28th Mar                     hello                    Hello?           05:20 PM, 28th Mar                     hello                    Are you there?           05:20 PM, 28th Mar                     hello                    /startOver           05:23 PM, 28th Mar                     hello                    Hello           05:23 PM, 28th Mar                   mayar                   The 162885053 - - Solid T-shirt with High Neck and Long Sleeves  in your order ID 9645750466 went out of stock, so we've partially shipped your order and the amount of AED18.70 will be refunded back to your debit or Credit Card in 7- 15 working days.  We apologize for the inconvenience caused and thank you for your patience.           05:24 PM, 28th Mar                     hello                    The website did not mention it was out of stock           05:25 PM, 28th Mar                     hello                    Therefore the refunded price should be AED 22           05:25 PM, 28th Mar                     hello                    Because it is not my fault           05:26 PM, 28th Mar                     hello                    Is there anything you can do about this?           05:26 PM, 28th Mar                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.  We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           05:30 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            05:31 PM, 28th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:34 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2316347