Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 11:26:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohammed mirajuddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed mirajuddin Bot:  Hi Mohammed Mirajuddin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6288724407 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0597366373            03:05 PM, 28th Mar                   mayar                   Hi  Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:05 PM, 28th Mar                   mayar                   Hi Mohammed           03:05 PM, 28th Mar                     mohammed mirajuddin                    Asalam walakum           03:05 PM, 28th Mar                     mohammed mirajuddin                    Iam order shoes           03:05 PM, 28th Mar                   mayar                   How may i help  you           03:06 PM, 28th Mar                     mohammed mirajuddin                    Yesterday i check status they showing undeliver           03:07 PM, 28th Mar                     mohammed mirajuddin                    Reschedule delivery date           03:07 PM, 28th Mar                     mohammed mirajuddin                    When i got my shipment           03:08 PM, 28th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:10 PM, 28th Mar                     mohammed mirajuddin                    Ok           03:10 PM, 28th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966597366373)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:15 PM, 28th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:17 PM, 28th Mar                     mohammed mirajuddin                    Yes you are right before delivery they call but this time no one is call me           03:17 PM, 28th Mar                     mohammed mirajuddin                    Now when i get my order           03:18 PM, 28th Mar                     mohammed mirajuddin                    Can you deliver today my shipment           03:21 PM, 28th Mar                   mayar                   We wil contact our team to deliver your order asap           03:21 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            03:21 PM, 28th Mar                     mohammed mirajuddin                    Please tell your delivery team to call me before delivery ok           03:22 PM, 28th Mar                     mohammed mirajuddin                    Iam thank full to you please deliver today           03:22 PM, 28th Mar                   mayar                   We wil contact our team to deliver your order asap           03:23 PM, 28th Mar                   mayar                   then we will contact you           03:23 PM, 28th Mar                     mohammed mirajuddin                    Ok thanks           03:23 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            03:23 PM, 28th Mar                     mohammed mirajuddin                    No thanks           03:24 PM, 28th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:25 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2315472