Subject: Ticket Assigned - Conversation with karem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 09:21:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karem karem                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  karem Bot:  Hi Karem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9644605151 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:09 PM, 28th Mar                   mayar                   Hi Karem  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:09 PM, 28th Mar                     karem                    Hello and good after noon           01:10 PM, 28th Mar                     karem                    I am asking regarding this item 9644605151           01:10 PM, 28th Mar                     karem                    I can go to the branch that I choose for collecting           01:11 PM, 28th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:14 PM, 28th Mar                     karem                    Yes           01:15 PM, 28th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:17 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            01:17 PM, 28th Mar                     karem                    Thanks i receive the message gor collection           01:18 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            01:20 PM, 28th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:21 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2314612