Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 09:14:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation qana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  qana Bot:  Hi Qana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537122188            01:00 PM, 28th Mar                   mayar                   Hi Qana,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:01 PM, 28th Mar                   mayar                   How may i help?           01:01 PM, 28th Mar                   mayar                   Kindly send your order number           01:02 PM, 28th Mar                     qana                    Order #6285377190           01:03 PM, 28th Mar                     qana                    no one came to pick up           01:04 PM, 28th Mar                   mayar                   شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.  نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           01:06 PM, 28th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:07 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            01:07 PM, 28th Mar                     qana                    i followed up twice already !!           01:07 PM, 28th Mar                   mayar                   after this chat we will contact you on your email           01:10 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            01:10 PM, 28th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:13 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2314573