Subject: Ticket Assigned - Conversation with muzammil younus
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 09:14:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muzammil younus muzammil younus                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muzammil younus Bot:  Hi Muzammil Younus ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9645596059 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525224744            01:02 PM, 28th Mar                   mayar                   Hi Muzammil ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:02 PM, 28th Mar                     muzammil younus                    Hi           01:02 PM, 28th Mar                     muzammil younus                             01:03 PM, 28th Mar                     muzammil younus                    I received this message what does it mean?           01:03 PM, 28th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:04 PM, 28th Mar                     muzammil younus                    Ok           01:04 PM, 28th Mar                     muzammil younus                    9645596059  order number           01:04 PM, 28th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:07 PM, 28th Mar                     muzammil younus                    Yes please           01:07 PM, 28th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971525224744)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:09 PM, 28th Mar                     muzammil younus                    Thanks           01:09 PM, 28th Mar                   mayar                   Is it your right number           01:11 PM, 28th Mar                   mayar                   (+971525224744)           01:11 PM, 28th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2314575