Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 08:50:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:23 PM, 28th Mar                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:23 PM, 28th Mar                     hi                    Hi           12:23 PM, 28th Mar                   mayar                   Kindly send me your order number           12:25 PM, 28th Mar                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:28 PM, 28th Mar                     hi                    9643933175pls arrange return collection on Saturday           12:29 PM, 28th Mar                     hi                    Still size issue           12:29 PM, 28th Mar                     hi                    9643933175           12:33 PM, 28th Mar                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en/department/men You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max  store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.Max           12:35 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            12:38 PM, 28th Mar                     hi                    9643933175 pls arrange return collection on Saturay           12:38 PM, 28th Mar                   mayar                   Kindly send me item`s name           12:42 PM, 28th Mar                     hi                    9643933175           12:42 PM, 28th Mar                     hi                    Shoes           12:42 PM, 28th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:45 PM, 28th Mar                     hi                    Ok           12:45 PM, 28th Mar                   mayar                   our team will contact you in 3-5 days to collect the item           12:48 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            12:48 PM, 28th Mar                     hi                    Thats all thanks           12:49 PM, 28th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:49 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2314456