Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 08:03:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation camille                    Bot:  Hi again! Bot:  Please enter your name Customer:  camille Bot:  Hi Camille ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640081862 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:53 AM, 28th Mar                     camille                    Good day           11:55 AM, 28th Mar                   mayar                   Hi Camille,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:56 AM, 28th Mar                     camille                    Good morning Mayar.  I placed an order on the 6 March and have still not received it           11:56 AM, 28th Mar                     camille                    9640081862           11:56 AM, 28th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           11:58 AM, 28th Mar                     camille                    Thank you that will be great           11:59 AM, 28th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:00 PM, 28th Mar                   mayar                   Is there anything else i can help you with?            12:00 PM, 28th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:03 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2314200