Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 16:13:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9644987442 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507892008            07:52 PM, 27th Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:52 PM, 27th Mar                     hi                    Hi Fatma           07:52 PM, 27th Mar                     hi                    I have 2 orders I didn't get any update for both           07:52 PM, 27th Mar                     hi                    I processed the payment on 25 March           07:53 PM, 27th Mar                   fatma                   9644987442 this is one of the orders ?           07:53 PM, 27th Mar                     hi                    9645229140           07:56 PM, 27th Mar                   fatma                   Please be advised that order number (9644987442) is being processed and will arrive within 2-3 business days.           07:56 PM, 27th Mar                     hi                    And second order           07:57 PM, 27th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           07:58 PM, 27th Mar                     hi                    Ok           07:58 PM, 27th Mar                   fatma                   We see that you have placed your order on Mar 25, 2021 We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:59 PM, 27th Mar                     hi                    Why it takes long time           08:00 PM, 27th Mar                   fatma                   Because it need to be delivered form the warehouse by our courier team to the store           08:02 PM, 27th Mar                   fatma                   We will so our best to deliver the orders ASAP           08:02 PM, 27th Mar                   fatma                   Is there anything else i can help you with?           08:02 PM, 27th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:05 PM, 27th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           08:08 PM, 27th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:10 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2312062