Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 16:05:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971569447967            07:46 PM, 26th Mar                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:47 PM, 26th Mar                     hi                    Hi I received my order today, it was a set of 6 glasses           07:47 PM, 26th Mar                     hi                    I received em all broken           07:47 PM, 26th Mar                     hi                    I haven't opened the package yet but can hear all the broken glasses           07:48 PM, 26th Mar                     hi                    I wanted to request for exchange how do I do that           07:48 PM, 26th Mar                   mayar                   Kindly send a photo of the item           07:48 PM, 26th Mar                     hi                    Shud I open it           07:48 PM, 26th Mar                   mayar                   yes  yu can           07:49 PM, 26th Mar                     hi                    Wait a minute           07:49 PM, 26th Mar                   mayar                   we want to tell you that we do not have an exchange policy we can only return the product           07:51 PM, 26th Mar                     hi                             07:51 PM, 26th Mar                     hi                    There were all fine glass peices all over the package           07:52 PM, 26th Mar                     hi                             07:52 PM, 26th Mar                   mayar                   after checking we can tell you that you raised a return  request           07:54 PM, 26th Mar                     hi                    The delivery guy left the package outside my door and left           07:54 PM, 26th Mar                     hi                    When I picked up I could hear all glass crumbling inside           07:54 PM, 26th Mar                   mayar                   so out team will come to collect the item in 3-5 days           07:54 PM, 26th Mar                     hi                    I called him back he didn't answer           07:54 PM, 26th Mar                     hi                    Yes I raised a return but I want the same set so was thinking if it can be replaced           07:55 PM, 26th Mar                     hi                    Hi are you there           07:58 PM, 26th Mar                   mayar                   for sorry we can not exchange           07:58 PM, 26th Mar                     hi                    Oh           07:58 PM, 26th Mar                   mayar                   as we do not have exchange policy           07:58 PM, 26th Mar                   mayar                   we can only return it           07:58 PM, 26th Mar                     hi                    So now that I have requested for return, will the money be credited to my account           07:59 PM, 26th Mar                     hi                    Or will I get a credit to make new purchase           07:59 PM, 26th Mar                   mayar                   yes it will be refunded to your bank account           08:01 PM, 26th Mar                   mayar                   Is there anything else i can help you with?            08:01 PM, 26th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:05 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2307497