Subject: Ticket Assigned - Conversation with hanna suroor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 13:24:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanna suroor hanna suroor                    Bot:  Hi again! Bot:  Please enter your name Customer:  hanna suroor Bot:  Hi Hanna Suroor ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:07 PM, 26th Mar                   mayar                   Hi Hanna ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:07 PM, 26th Mar                   mayar                   Kindly send me your order number           05:09 PM, 26th Mar                     hanna suroor                    I have returned the item on 8th March order No6280712665, i received a email on 8th March that your refund is on the way but unfortunately until now I didn't receive the refund. I have enquired with ur team and before few days they said to wait till 3 weeks. But I waited 3 weeks and checked the bank statement today but no refund           05:10 PM, 26th Mar                     hanna suroor                    Please help me in this matter           05:11 PM, 26th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:12 PM, 26th Mar                     hanna suroor                    Sure           05:12 PM, 26th Mar                   mayar                   Regarding the order: 6280712665 Please note that the refund has been processed successfully from our side for the amount (**), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.            05:16 PM, 26th Mar                     hanna suroor                    This 3 weeks are over already           05:17 PM, 26th Mar                     hanna suroor                    I took the bank statement today but no refund           05:17 PM, 26th Mar                     hanna suroor                    I recived the same reply few days back           05:17 PM, 26th Mar                     hanna suroor                    I returned on 8th and today is 25th March, 3 weeks are already           05:18 PM, 26th Mar                     hanna suroor                    Directly I went to Max shop and made the return I have the invoice too           05:19 PM, 26th Mar                     hanna suroor                    On the same day 8th March I received an email saying that ur refund is on the way           05:19 PM, 26th Mar                     hanna suroor                    But until now 25th March 4:00pm I didn't received it           05:20 PM, 26th Mar                     hanna suroor                    This is the first time iam facing such issues from ur side           05:20 PM, 26th Mar                     hanna suroor                    Please reply           05:21 PM, 26th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:21 PM, 26th Mar                     hanna suroor                    OK I will           05:22 PM, 26th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:22 PM, 26th Mar                     hanna suroor                    Thank you           05:23 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2306875