Subject: Ticket Assigned - Conversation with kavitha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 13:19:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kavitha kavitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kavitha Bot:  Hi Kavitha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8245427445 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560675597            05:06 PM, 26th Mar                   mayar                   Hi Kavitha,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:07 PM, 26th Mar                     kavitha                    Hi good afternoon           05:07 PM, 26th Mar                     kavitha                    I ordered a baby dress today. Amount was debited from bank account thro Knet           05:08 PM, 26th Mar                     kavitha                    Later a got a message saying order was not processed and no amount was debited from centrepoint shop.           05:08 PM, 26th Mar                     kavitha                    Order number 8201224347           05:08 PM, 26th Mar                     kavitha                             05:08 PM, 26th Mar                     kavitha                             05:09 PM, 26th Mar                     kavitha                    It says amount processed successfully           05:09 PM, 26th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:09 PM, 26th Mar                     kavitha                    8245427445  order number           05:10 PM, 26th Mar                     kavitha                    I gave incorrect order previously. This one is correct. 8245427445           05:11 PM, 26th Mar                   mayar                   it is ok           05:12 PM, 26th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:12 PM, 26th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8245427445) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8245428598).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.8245428598            05:13 PM, 26th Mar                   mayar                   Is there anything else i can help you with?            05:13 PM, 26th Mar                     kavitha                    So the order is confirmed?           05:14 PM, 26th Mar                     kavitha                    Thank you.           05:14 PM, 26th Mar                   mayar                   yes           05:17 PM, 26th Mar                   mayar                   Is there anything else i can help you with?            05:17 PM, 26th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2306851