Subject: Ticket Assigned - Conversation with hi my name is shamla mohammed ashraf actually i bought a dress from online through centrepoin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 12:39:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoint and paid its money    but the dress is large for me     so i went to centerpoint store  inorder to get lesser size of the same dress   but they told they are not having anymore collection of this particular dress    so i need to  replace the dress  with the same type of dress which is having literally same price Bot:  Hi Hi My Name Is  Shamla Mohammed Ashraf     Actually I Bought A Dress From Online  Through Centrepoin ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            04:22 PM, 26th Mar                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:22 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    Where is  My account in shukran app to return something           04:23 PM, 26th Mar                   mayar                   Kindly send your order number           04:23 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    Hi my name is Shamla mohammed Ashraf.... Actually i bought a dress from online through centrepoint and paid its money....but the dress is large for me ... so I went to centerpoint store inorder to get lesser size of the same dress ..but they told they are not having anymore collection of this particular dress....so i need to replace the dress with the same type of dress which is having literally same price....           04:23 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    7443841102           04:23 PM, 26th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:24 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    Sure           04:25 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    I have bought an dress from leecooper in centerpoint ... but the dress is large enough to wear so i need a lesser size of it...but when i went to centerpoint they said they are not having lesser size of this same dress...so i need to replace the  dress or either cancel this item...           04:28 PM, 26th Mar                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store..  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:28 PM, 26th Mar                   mayar                   Is there anything else i can help you with?            04:28 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    When i went to the store they said return the item throught online...           04:28 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    But where is *My account* in the shukran app           04:30 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    I could only see receipts and transactions           04:31 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    Also where can i find *order history*....           04:31 PM, 26th Mar                   mayar                   you can only return the item in the store           04:33 PM, 26th Mar                   mayar                   but we do not have exchange policy           04:33 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    But when i went they said return the item through online           04:34 PM, 26th Mar                   mayar                   your account on the website  or app           04:34 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    I guess website           04:34 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    Ok let me check again......           04:34 PM, 26th Mar                   mayar                   ok           04:35 PM, 26th Mar                   mayar                   we will be happy to help you any time           04:36 PM, 26th Mar                   mayar                   Is there anything else i can help you with?            04:36 PM, 26th Mar                     hi my name is  shamla mohammed ashraf     actually i bought a dress from online  through centrepoin                    Thank you           04:37 PM, 26th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:38 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2306689