Subject: Ticket Assigned - Conversation with alina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 13:37:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alina alina                    Bot:  Hi again! Bot:  Please enter your name Customer:  alina Bot:  Hi Alina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643631013 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:20 PM, 25th Mar                   mayar                   Hi Alina, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:20 PM, 25th Mar                     alina                    Hi. I didn’t receive my order until now, and I called you previously you said it will be delivered today but nothing           05:21 PM, 25th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971501272300)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:22 PM, 25th Mar                     alina                    Can you double check with the delivery team please ?           05:23 PM, 25th Mar                     alina                    It takes so long already I’m tired of following up daily with you and no one calling me           05:23 PM, 25th Mar                   mayar                   Sure can you tell me your address to confirm it           05:24 PM, 25th Mar                     alina                    Abu Dhabi, Khalifa street, Al Reem tower, app.2301           05:25 PM, 25th Mar                   mayar                   is it your right number +971501272300           05:25 PM, 25th Mar                     alina                    Yes           05:25 PM, 25th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:26 PM, 25th Mar                   mayar                   Is there anything else i can help you with?            05:26 PM, 25th Mar                     alina                    You told me the same 3 days ago but no body contacted me yet           05:27 PM, 25th Mar                     alina                    It takes already too much time           05:27 PM, 25th Mar                     alina                    Delivery should be today           05:27 PM, 25th Mar                   mayar                   we will contact our team to do the needful           05:29 PM, 25th Mar                   mayar                   Please allow us sometime           05:29 PM, 25th Mar                   mayar                   Is there anything else i can help you with?            05:33 PM, 25th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:37 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2303389