Subject: Ticket Assigned - Conversation with sneha faisal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 12:11:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sneha faisal sneha faisal                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sneha Faisal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644682902 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:56 PM, 25th Mar                   mayar                   Hi Sneha, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:56 PM, 25th Mar                     sneha faisal                    Hi mayar           03:57 PM, 25th Mar                     sneha faisal                    I ordered 3items when it will delivered           03:58 PM, 25th Mar                     sneha faisal                    Order history showing some address problem           03:59 PM, 25th Mar                   mayar                   it takes 2-3 days to be delivered           04:02 PM, 25th Mar                     sneha faisal                    K thanks           04:05 PM, 25th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971566312610  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:05 PM, 25th Mar                   mayar                   Kindly send me your complete address           04:06 PM, 25th Mar                   mayar                   Are you still with us?           04:07 PM, 25th Mar                   mayar                   Hi Sneha, I have not received a response from you still, please confirm if we are still connected?           04:08 PM, 25th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:11 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2301753