Subject: Ticket Assigned - Conversation with rehalelzahra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 12:07:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rehalelzahra rehalelzahra                    Bot:  Hi again! Bot:  Please enter your name Customer:  rehalelzahra Bot:  Hi Rehalelzahra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:52 PM, 25th Mar                   mayar                   Hi Rehal, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:52 PM, 25th Mar                     rehalelzahra                    I have 3 vouchers i took from the store from returned item and I can’t use them for online           03:53 PM, 25th Mar                     rehalelzahra                    The sales man told me i can used it for online purshase           03:53 PM, 25th Mar                     rehalelzahra                             03:54 PM, 25th Mar                     rehalelzahra                             03:54 PM, 25th Mar                     rehalelzahra                             03:54 PM, 25th Mar                     rehalelzahra                    Why everytime i enter the code gave me invalid code           03:55 PM, 25th Mar                   mayar                   Kindly send me a clear photo           03:58 PM, 25th Mar                   mayar                   Are you still with us?           04:00 PM, 25th Mar                   mayar                   Hi Rehal,, I have not received a response from you still, please confirm if we are still connected?           04:04 PM, 25th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:06 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2301727