Subject: Ticket Assigned - Conversation with asma khurram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 11:48:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asma khurram asma khurram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asma khurram Bot:  Hi Asma Khurram ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6286410714 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591802717            03:31 PM, 25th Mar                   mayar                   Hi Asma, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:31 PM, 25th Mar                     asma khurram                    I shared my order number           03:31 PM, 25th Mar                     asma khurram                             03:32 PM, 25th Mar                     asma khurram                    Tbis is my order details           03:32 PM, 25th Mar                     asma khurram                    Im still.waiting for my order           03:32 PM, 25th Mar                     asma khurram                    3,4 days back one of your rider called me and asked my location which i shared           03:32 PM, 25th Mar                     asma khurram                    But i dont know what happened then           03:33 PM, 25th Mar                     asma khurram                    U there ??           03:33 PM, 25th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:36 PM, 25th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966591802717)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:38 PM, 25th Mar                   mayar                   Are you still with us?           03:39 PM, 25th Mar                   mayar                   we will contact our team to deliver your order asap           03:41 PM, 25th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 25th Mar                   mayar                   we will contact our team to deliver your order asap but kindly confirm your address with me           03:44 PM, 25th Mar                   mayar                   Are you still with us?           03:45 PM, 25th Mar                   mayar                   Hi Asma, I have not received a response from you still, please confirm if we are still connected?           03:45 PM, 25th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:47 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2301604