Subject: Ticket Assigned - Conversation with shabeer ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 09:38:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shabeer ahmed shabeer ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shabeer ahmed Bot:  Hi Shabeer Ahmed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564899671            01:28 PM, 25th Mar                   mayar                   Hi Shabeer, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:29 PM, 25th Mar                     shabeer ahmed                    I would like to know about the refund status of my purchase           01:29 PM, 25th Mar                     shabeer ahmed                    ?           01:30 PM, 25th Mar                     shabeer ahmed                    ?           01:30 PM, 25th Mar                     shabeer ahmed                    Hello           01:31 PM, 25th Mar                   mayar                   Kindly send me your order number           01:31 PM, 25th Mar                     shabeer ahmed                    6279635843.           01:31 PM, 25th Mar                     shabeer ahmed                    6279635843           01:31 PM, 25th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:32 PM, 25th Mar                     shabeer ahmed                    ok           01:33 PM, 25th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (56) on (15/3/2021) and the amount you paid online will be refunded back to your original payment method within 7 - 15 working days.           01:34 PM, 25th Mar                   mayar                   it regarding order number 6279635843           01:34 PM, 25th Mar                     shabeer ahmed                    Its already 10 days...           01:35 PM, 25th Mar                     shabeer ahmed                    I didn't get any message from Bank           01:36 PM, 25th Mar                   mayar                   after 14 days if you did not receive the amount kindly contact us again           01:37 PM, 25th Mar                   mayar                   Is there anything else i can help you with?            01:37 PM, 25th Mar                     shabeer ahmed                    NO thanks           01:37 PM, 25th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:37 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2300736