Subject: Ticket Assigned - Conversation with nur
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 09:35:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nur nur                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nur Bot:  Hi Nur ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7444963273 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97334012777            01:24 PM, 25th Mar                   mayar                   Hi,Nur Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:24 PM, 25th Mar                     nur                    Hello Mayar hope you are doing great there           01:25 PM, 25th Mar                     nur                    Can you please check the status of my order           01:25 PM, 25th Mar                   mayar                   yes i am doing great           01:25 PM, 25th Mar                   mayar                   how about you?           01:26 PM, 25th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:26 PM, 25th Mar                     nur                    I ordered it yesterday and it said that I will get notify what time I can pick up my order           01:26 PM, 25th Mar                     nur                    I hope I can pick it up asap           01:27 PM, 25th Mar                   mayar                   It takes 2-3 days to be delivered to the store           01:27 PM, 25th Mar                     nur                    Hmm so long yes           01:27 PM, 25th Mar                   mayar                   when it arrives we will contact you           01:28 PM, 25th Mar                   mayar                   Is there anything else i can help you with?            01:28 PM, 25th Mar                     nur                    Yesterday I chose pick up in order to get it faster than home delivery           01:28 PM, 25th Mar                     nur                    The time estimation for home delivery is 2 days from order time which is tomorrow           01:29 PM, 25th Mar                   mayar                   it takes thsame time to be delivered to your  home           01:29 PM, 25th Mar                     nur                    How can pick up choice is later than home delivery ?           01:29 PM, 25th Mar                     nur                    So I need to wait for them to notify me           01:30 PM, 25th Mar                   mayar                   the only difference that you can save the delivery taxes           01:32 PM, 25th Mar                   mayar                   for sorry yes           01:32 PM, 25th Mar                   mayar                   Is there anything else i can help you with?            01:32 PM, 25th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:34 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2300720