Subject: Ticket Assigned - Conversation with oliver
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 13:47:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with oliver oliver                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  oliver Bot:  Hi Oliver ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551658518            05:34 PM, 24th Mar                     oliver                    Thank you           05:34 PM, 24th Mar                   mayar                   Hi Oliver , Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:35 PM, 24th Mar                     oliver                    Hi           05:35 PM, 24th Mar                     oliver                    Just want to return an item because in your app i cannot place a return           05:36 PM, 24th Mar                   mayar                   Send me the order number and name of the item           05:37 PM, 24th Mar                   mayar                   Are you still with us?           05:38 PM, 24th Mar                     oliver                    Yes           05:39 PM, 24th Mar                     oliver                    give me a second           05:39 PM, 24th Mar                   mayar                   sure           05:39 PM, 24th Mar                     oliver                    9644029664           05:40 PM, 24th Mar                     oliver                    The white long sleeve polo           05:40 PM, 24th Mar                     oliver                    And the other one           05:41 PM, 24th Mar                   mayar                   so you want to cancel the whole order           05:41 PM, 24th Mar                     oliver                    9643611488           05:42 PM, 24th Mar                     oliver                    The checkered v neck           05:42 PM, 24th Mar                   mayar                   sorry for the wrong replay           05:42 PM, 24th Mar                     oliver                    No i just want to return 1 item on each other number           05:42 PM, 24th Mar                     oliver                    I want to return one item on each order number           05:43 PM, 24th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:43 PM, 24th Mar                     oliver                    okay thank you           05:43 PM, 24th Mar                   mayar                   we have create 2 return requests           05:45 PM, 24th Mar                     oliver                    Thank you mayar appreciate it.           05:46 PM, 24th Mar                   mayar                   our team will contact you in 3-5 days to collect the  items           05:46 PM, 24th Mar                     oliver                    I already received the sms for return thank you.           05:46 PM, 24th Mar                   mayar                   Is there anything else i can help you with?            05:46 PM, 24th Mar                     oliver                    Nothing else. Thank you ao           05:46 PM, 24th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:46 PM, 24th Mar                     oliver                    thank you so much           05:47 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2297175