Subject: Ticket Assigned - Conversation with shahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 11:46:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahid shahid                    Bot:  Hi again! Bot:  Please enter your name Customer:  shahid Bot:  Hi Shahid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6285812647 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590782069            03:23 PM, 24th Mar                   mayar                   Hi Shaid, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:23 PM, 24th Mar                     shahid                    i submit a order before 5 days and still not recieved           03:24 PM, 24th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:25 PM, 24th Mar                     shahid                    3 days before i recived a msg that today order delievered plz stay address to recieve.  but after no response till now           03:25 PM, 24th Mar                     shahid                    ok           03:25 PM, 24th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966590782069)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:28 PM, 24th Mar                   mayar                   is that your right mobile number           03:29 PM, 24th Mar                   mayar                   Are you still with us?           03:31 PM, 24th Mar                   mayar                   Hi Shaid, I have not received a response from you still, please confirm if we are still connected?           03:33 PM, 24th Mar                     shahid                    yes.  it is           03:33 PM, 24th Mar                     shahid                    yes.  it is           03:33 PM, 24th Mar                     shahid                    yes num is right           03:34 PM, 24th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:44 PM, 24th Mar                   mayar                   Is there anything else i can help you with?            03:44 PM, 24th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2296501