Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 11:25:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9644275337 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551325028            03:06 PM, 24th Mar                     hi                    hello           03:07 PM, 24th Mar                   Bot                   أهلا مرة أخرى!           03:07 PM, 24th Mar                     hi                    thanks           03:07 PM, 24th Mar                     hi                    hello i would like to return an order           03:08 PM, 24th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:08 PM, 24th Mar                     hi                    hi mayar           03:08 PM, 24th Mar                     hi                    i would like to return an order           03:09 PM, 24th Mar                     hi                    as i am not satisfied with the product           03:09 PM, 24th Mar                     hi                    9644275337order number           03:10 PM, 24th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:12 PM, 24th Mar                     hi                    okay           03:12 PM, 24th Mar                     hi                    i have recieved my order now           03:12 PM, 24th Mar                   mayar                   In the meantime, an exchange is not available at https://www.babyshopstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any babyshop store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any babyshop store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:16 PM, 24th Mar                     hi                    i purchased it from splash           03:17 PM, 24th Mar                     hi                    not babystore           03:17 PM, 24th Mar                   mayar                   sorry for the wrong replay           03:18 PM, 24th Mar                     hi                    okay           03:18 PM, 24th Mar                     hi                    what should i do           03:18 PM, 24th Mar                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/ You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:19 PM, 24th Mar                   mayar                   Is there anything else i can help you with?            03:20 PM, 24th Mar                     hi                    yes           03:20 PM, 24th Mar                     hi                    should i go to store to return           03:20 PM, 24th Mar                   mayar                   yes you can           03:22 PM, 24th Mar                   mayar                   Is there anything else i can help you with?            03:22 PM, 24th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:25 PM, 24th Mar                     hi                    thank you           03:25 PM, 24th Mar                     hi                    no thanks bye           03:25 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2296388