Subject: Ticket Assigned - Conversation with ahmed osama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 15:22:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed osama ahmed osama                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed osama Bot:  Hi Ahmed Osama ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9644340965 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558965857            07:07 PM, 22nd Mar                   mayar                   Hi Ahmed, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:07 PM, 22nd Mar                     ahmed osama                    Hello           07:07 PM, 22nd Mar                     ahmed osama                    I just made an order and I payed the first installment and the amount was deducted           07:08 PM, 22nd Mar                     ahmed osama                    But I received a message from splash that the purchase didn’t go through           07:08 PM, 22nd Mar                     ahmed osama                    What is the situation now?           07:08 PM, 22nd Mar                     ahmed osama                             07:09 PM, 22nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:10 PM, 22nd Mar                     ahmed osama                    Yes please           07:10 PM, 22nd Mar                   mayar                   your order was placed and the amount deduction is under process but it was deducted yet           07:13 PM, 22nd Mar                   mayar                   it takes time now days           07:14 PM, 22nd Mar                   mayar                   around 1-2 days           07:14 PM, 22nd Mar                     ahmed osama                    So what happened?           07:15 PM, 22nd Mar                   mayar                   it is under process now           07:15 PM, 22nd Mar                     ahmed osama                    So it is fine? And what was this message?           07:16 PM, 22nd Mar                   mayar                   contact your bank to make sure of it           07:18 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            07:19 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:21 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2287138