Subject: Ticket Assigned - Conversation with saniya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 15:10:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saniya saniya                    Bot:  Hi again! Bot:  Please enter your name Customer:  saniya Bot:  Hi Saniya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280076966 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:50 PM, 22nd Mar                   mayar                   Hi Sanaya, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:51 PM, 22nd Mar                     saniya                    Hurry up please           06:51 PM, 22nd Mar                     saniya                    Hi           06:51 PM, 22nd Mar                     saniya                    Pls track my order           06:51 PM, 22nd Mar                     saniya                    6280076966           06:51 PM, 22nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           06:51 PM, 22nd Mar                     saniya                    I have been texting past 2 weeks to all other staff members of ur store           06:51 PM, 22nd Mar                   mayar                   your order was returned           06:52 PM, 22nd Mar                     saniya                    They said my order is still not ready to collect its delayed and now i got a text from your store           06:52 PM, 22nd Mar                     saniya                    Its returned y           06:52 PM, 22nd Mar                     saniya                    I didn't got informed also that it's           06:52 PM, 22nd Mar                     saniya                    Ready           06:52 PM, 22nd Mar                   mayar                   it remained at the store for 2 weeks after that we had to cancel it           06:52 PM, 22nd Mar                     saniya                    To pick what is this           06:52 PM, 22nd Mar                     saniya                    What do u mean           06:52 PM, 22nd Mar                     saniya                    I m asking since 2 weeks           06:52 PM, 22nd Mar                     saniya                    They said they're waiting to hear from the warehouse its delayed           06:53 PM, 22nd Mar                     saniya                    I wasn't informed that my order was ready to collect how could i go and pick           06:53 PM, 22nd Mar                   mayar                   your order returned to our warehouse it is cancelled           06:53 PM, 22nd Mar                     saniya                    I told 2.. 3 times to one of the guys they said your order is not ready           06:54 PM, 22nd Mar                     saniya                    What nonsense is this service           06:54 PM, 22nd Mar                     saniya                    I want my order now           06:54 PM, 22nd Mar                     saniya                    If my order was in store for 2 weeks why i didn't receive any email about collecting it           06:55 PM, 22nd Mar                     saniya                             06:55 PM, 22nd Mar                     saniya                    Read this           06:55 PM, 22nd Mar                     saniya                    Conversation           06:56 PM, 22nd Mar                   mayar                   We sincerely apologize for any inconvenience caused,           06:56 PM, 22nd Mar                     saniya                    Fatima said your order is not delivered to store           06:56 PM, 22nd Mar                   mayar                   but nw your order is not available so kindly reorder it           06:57 PM, 22nd Mar                     saniya                    No way           06:57 PM, 22nd Mar                     saniya                    How could you do that           06:57 PM, 22nd Mar                     saniya                    I want my money back now           06:57 PM, 22nd Mar                     saniya                    When i will get my money back           06:57 PM, 22nd Mar                     saniya                    ???????           06:58 PM, 22nd Mar                     saniya                    R u there           06:59 PM, 22nd Mar                     saniya                    This is unacceptable           06:59 PM, 22nd Mar                   mayar                   it will be refunded to the same card you have used within 7-15 day           07:01 PM, 22nd Mar                     saniya                    Hello           07:03 PM, 22nd Mar                   mayar                   we are sorry to tell you that and we will be happy to assist you later           07:04 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            07:04 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:06 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            07:07 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:07 PM, 22nd Mar                     saniya                    7 or 15 days           07:07 PM, 22nd Mar                     saniya                    More           07:07 PM, 22nd Mar                     saniya                    No way           07:07 PM, 22nd Mar                     saniya                    I make sure i never order can from your store this is horrible service           07:08 PM, 22nd Mar                   mayar                   we are sorry to tell you that and we will be happy to assist you later           07:09 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           07:09 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2287078