Subject: Ticket Assigned - Conversation with sandra heaton
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 12:44:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sandra heaton sandra heaton                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sandra heaton Bot:  Hi Sandra Heaton ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  964411851 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  964411851 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9644118519 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9644118519            04:23 PM, 22nd Mar                   mayar                   Hi Sandra, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:23 PM, 22nd Mar                     sandra heaton                    Hi Mayar, I have received an sms stating that my order was delivered (3:20pm) but so far I don’t have it           04:24 PM, 22nd Mar                     sandra heaton                    oh sorry receptionist of the building just brought it up           04:25 PM, 22nd Mar                     sandra heaton                    never mind           04:25 PM, 22nd Mar                     sandra heaton                    thank you           04:25 PM, 22nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:27 PM, 22nd Mar                   mayar                   Kindly send me your right order number           04:28 PM, 22nd Mar                   mayar                   Are you still with us?           04:30 PM, 22nd Mar                   mayar                   sorry for the wrong replay           04:33 PM, 22nd Mar                   mayar                   your order was already delivered           04:34 PM, 22nd Mar                   mayar                   so may you please check with your family members or your roommate           04:34 PM, 22nd Mar                   mayar                   Are you still with us?           04:35 PM, 22nd Mar                   mayar                   Hi Sandra, I have not received a response from you still, please confirm if we are still connected?           04:38 PM, 22nd Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:41 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2286111