Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 11:40:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation pam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pam Bot:  Hi Pam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643166129 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568686893            03:26 PM, 22nd Mar                   mayar                   Hi Pam, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:26 PM, 22nd Mar                     pam                    Hi           03:26 PM, 22nd Mar                     pam                    I would just like to followup on my click and collect order placed last Thrusday           03:26 PM, 22nd Mar                     pam                    Until           03:26 PM, 22nd Mar                     pam                    Now i have not received any sms that it is ready for collection           03:27 PM, 22nd Mar                     pam                    Hey           03:29 PM, 22nd Mar                     pam                    Are u still there           03:29 PM, 22nd Mar                     pam                    Hello?           03:30 PM, 22nd Mar                     pam                    /startOver           03:32 PM, 22nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:34 PM, 22nd Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:38 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            03:38 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:40 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2285634