Subject: Ticket Assigned - Conversation with khurram saeed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 11:39:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khurram saeed khurram saeed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khurram saeed Bot:  Hi Khurram Saeed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333181215            03:23 PM, 22nd Mar                   mayar                   Hi Khurram, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:23 PM, 22nd Mar                     khurram saeed                    My order 7443803758           03:25 PM, 22nd Mar                     khurram saeed                    I have requested return, but actually i just need one size larger for both , i cansee its available but dont know how to do exchange           03:26 PM, 22nd Mar                     khurram saeed                    U there ???           03:27 PM, 22nd Mar                   mayar                   our team will contact you in 3-5 days           03:29 PM, 22nd Mar                   mayar                   to collect the items           03:29 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            03:29 PM, 22nd Mar                     khurram saeed                    For return or exchange ?           03:29 PM, 22nd Mar                     khurram saeed                    I asked a question for which i didnt get the answer           03:29 PM, 22nd Mar                     khurram saeed                    Dear, why tags are nit there and im not being informed?           03:30 PM, 22nd Mar                   mayar                   sorry for the wrong answer           03:32 PM, 22nd Mar                   mayar                   we are sorry to tell you that we do not have  exchange policy           03:33 PM, 22nd Mar                   mayar                   items can be returned only           03:33 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            03:33 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2285619