Subject: Ticket Assigned - Conversation with beenish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 10:33:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with beenish beenish                    Bot:  Hi again! Bot:  Please enter your name Customer:  beenish Bot:  Hi Beenish ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:26 PM, 22nd Mar                   mayar                   Hi Beenish, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:26 PM, 22nd Mar                     beenish                    My order number is 6278890004 i still didn't get my refund amount           02:27 PM, 22nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           02:27 PM, 22nd Mar                     beenish                    Yes please           02:29 PM, 22nd Mar                   mayar                   We would like to inform you that we have processed the refund of amount (SAR37.46) on (3/14/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           02:31 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            02:31 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:33 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2285187