Subject: Ticket Assigned - Conversation with jinny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 10:25:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jinny jinny                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jinny Bot:  Hi Jinny ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565826949            02:09 PM, 22nd Mar                   mayar                   Hi Jinny, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:09 PM, 22nd Mar                     jinny                    Hello Mayar           02:10 PM, 22nd Mar                     jinny                    I am trying to do an on line return but I don't see the option for such.           02:10 PM, 22nd Mar                     jinny                    Can you help please?           02:10 PM, 22nd Mar                     jinny                    Helloooooooo!           02:12 PM, 22nd Mar                     jinny                    /startOver           02:14 PM, 22nd Mar                     jinny                    Hello           02:14 PM, 22nd Mar                   mayar                   send me your order number to create a return request for you           02:14 PM, 22nd Mar                     jinny                    Finally!           02:14 PM, 22nd Mar                     jinny                    Order #9643721462           02:15 PM, 22nd Mar                     jinny                    1) PLAIN WHITE JACKET SIZE 10           02:16 PM, 22nd Mar                     jinny                    2) ICONIC JUMPSUIT SIZE 12           02:16 PM, 22nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           02:17 PM, 22nd Mar                     jinny                    GREAT!           02:18 PM, 22nd Mar                   mayar                   the return request is created now           02:21 PM, 22nd Mar                   mayar                   our team will contact you in 3-5 days           02:21 PM, 22nd Mar                     jinny                    AWESOME!           02:21 PM, 22nd Mar                   mayar                   to collect the items           02:21 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            02:21 PM, 22nd Mar                     jinny                    THANKS A MIL           02:21 PM, 22nd Mar                     jinny                    NOT AT THE MOMENT. I HAVE TO TRY ON THE BOOTS TO SEE IF THE FIT.           02:22 PM, 22nd Mar                     jinny                    I WILL REACH OUT AFTER I TRY THEM ON.           02:22 PM, 22nd Mar                   mayar                   ok we will be happy to assist you again           02:23 PM, 22nd Mar                   mayar                   Is there anything else i can help you with?            02:23 PM, 22nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:24 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2285137