Subject: Ticket Assigned - Conversation with rowel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 09:34:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rowel rowel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rowel Bot:  Hi Rowel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6285392898 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544602746            01:17 PM, 22nd Mar                   mayar                   Hi Rowel, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:18 PM, 22nd Mar                     rowel                    Hi mayar           01:18 PM, 22nd Mar                   mayar                   hi           01:20 PM, 22nd Mar                   mayar                   how may i help           01:20 PM, 22nd Mar                   mayar                   ?           01:20 PM, 22nd Mar                     rowel                             01:21 PM, 22nd Mar                     rowel                    They say i cant be reach but im waiting           01:22 PM, 22nd Mar                     rowel                    Can you tell the courier to deliver today           01:23 PM, 22nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:24 PM, 22nd Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966544602746)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:25 PM, 22nd Mar                   mayar                   is it your right number (+966544602746)           01:27 PM, 22nd Mar                   mayar                   Are you still with us?           01:28 PM, 22nd Mar                   mayar                   Hi Rowel, I have not received a response from you still, please confirm if we are still connected?           01:30 PM, 22nd Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:33 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2284823