Subject: Ticket Assigned - Conversation with odyssey lei
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 09:21:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with odyssey lei odyssey lei                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  odyssey lei Bot:  Hi Odyssey Lei ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643775606 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  054-4222-969            01:00 PM, 22nd Mar                   mayar                   Hi Odyssey, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:00 PM, 22nd Mar                     odyssey lei                    Hello           01:00 PM, 22nd Mar                     odyssey lei                    Yesterday I was informed that my order was going to be delivered           01:01 PM, 22nd Mar                     odyssey lei                    I have informed about the location and all yet didn't received my orders           01:01 PM, 22nd Mar                     odyssey lei                    Then suddenly I have received a message that delivery was missed           01:01 PM, 22nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:04 PM, 22nd Mar                   mayar                   still checking           01:10 PM, 22nd Mar                   mayar                   it takes 2-3 days to be delivered           01:10 PM, 22nd Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971544222969  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:11 PM, 22nd Mar                   mayar                   Are you still with us?           01:13 PM, 22nd Mar                   mayar                   Hi Odyssey, I have not received a response from you still, please confirm if we are still connected?           01:16 PM, 22nd Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:19 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2284745